Terms and Conditions

BUSINESS TERMS AND CONDITIONS OF JUST LOVE LABEL SRO

1. INTRODUCTORY PROVISIONS

1.1 These terms and conditions (" Terms and Conditions ") of just love label sro, with its registered office at Revoluční 1082/8, Nové Město, ZIP code 110 00 Prague 1, Company ID: 140 36 002, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 359297 (" Seller ") regulate, in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (" Civil Code "), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (" Purchase Contract ") concluded between the Seller and another natural person (" Buyer ").

1.2 The purchase contract is concluded (i) in person in one of the Seller's brick-and-mortar stores in the Czech Republic using or (ii) remotely, including the Seller's online store environment operated on the website located at the Internet address www.just.love (" Website "), through the website interface (" Webshop Interface ").

1.3 Unless expressly stated otherwise, the terms and conditions shall apply mutatis mutandis to cases where the person who purchased the goods from the seller is a legal entity or a person who, when ordering the goods, acts within the scope of their business activities or within the scope of their independent profession, except for the provisions of Article 6.3 of these terms and conditions and selected provisions of the Complaints Procedure.

1.4 Provisions deviating from these terms and conditions may be individually agreed upon in writing when concluding the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.5 The provisions of these terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language.

1.6 The Seller may unilaterally amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. CONCLUSION OF THE PURCHASE CONTRACT

2.1 In the case of purchasing goods directly in one of the seller's brick-and-mortar stores, the purchase contract is concluded by payment or receipt of the goods, whichever occurs first, or by signing the order by the buyer.

2.2 In the case of distance purchase of goods (in particular via the web interface of the store or based on communication via telephone or e-mail), the purchase contract is concluded by acceptance of the order by the seller, whereby such acceptance is deemed to be the sending of the goods by the seller to the buyer or the express acceptance of the proposal to conclude a purchase contract by the seller via e-mail or telephone. In the event that the relevant order for goods is not accepted by the seller within 14 working days, the buyer is no longer bound by the order.

2.3 The risk of damage to the goods passes upon receipt of the goods by the buyer.

2.4 The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract with the Buyer, especially if the Buyer is a person who has previously materially violated the purchase contract or these terms and conditions or a person who is in default with the payment of due obligations to the Seller.

3. PRICE OF GOODS AND PAYMENT TERMS

3.1 The purchase price for the goods is always stated to the buyer, who is a consumer, including all taxes and fees.

3.2 The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the manner agreed in the order or order confirmation, always depending on the seller's current capabilities, the type and quantity of the ordered goods. The seller is entitled to request a deposit from the buyer for the ordered goods.

3.3 Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount, or other costs for selected services (gift wrapping, etc.), as specified by the buyer in the order.

3.4 In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 14 days of concluding the purchase contract; in the event of a delay in payment of the purchase price, the seller is entitled to withdraw from the relevant purchase contract.

3.5 In the case of non-cash payment by bank transfer, the buyer is obliged to pay the purchase price of the goods to the seller's account together with the variable payment symbol; these data will be sent to the buyer to the provided electronic address as part of the order confirmation (in the case of distance purchase of goods). In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

3.6 The Seller shall issue a tax document – ​​invoice to the Buyer in respect of the payment (made in cash or non-cash) made on the basis of the purchase contract. The Seller is a payer of value added tax in the amount according to the applicable legal regulations of the Czech Republic. The tax document – ​​invoice shall be issued by the Seller to the Buyer only after the purchase price of the goods has been paid (or part thereof in the case of an advance payment), including all the requirements arising from the legal regulations on sales records. In the case of a distance purchase of goods, the Seller shall send a tax document – ​​invoice in electronic form to the provided electronic address; the electronic tax document – ​​invoice is also available for download in the user account (see Article 6.1 of these Terms and Conditions).

4. TRANSPORTATION AND DELIVERY OF GOODS

4.1 The transport of goods from a concluded purchase contract, unless the goods are taken over directly at one of the seller's brick-and-mortar stores, is carried out in the manner chosen by the buyer during the order process.

4.2 If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

4.3 If the seller is obliged under the purchase contract to deliver the goods to the place designated by the buyer, the buyer is obliged to take over the goods upon delivery.

4.4 If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different manner than agreed, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

4.5 If the buyer chooses to collect the ordered goods in person, he/she must always wait for the delivery of a confirmation e-mail containing a request to collect the goods. It will not be possible to collect the goods before such a request is sent. The goods will be available at the collection point for 3 business days from the date of sending the request to collect them.

4.6 When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects, immediately notify the relevant carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.

4.7 Other rights and obligations of the parties during the transport of goods may be regulated by the special delivery conditions of the seller or the relevant carrier, with which the buyer has been informed in advance.

5. RIGHTS FROM DEFECTIVE PERFORMANCE AND QUALITY GUARANTEE
   

5.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

5.2 The Buyer acknowledges that due to the delicate properties of the materials used and their specific maintenance requirements, it is necessary to follow the maintenance instructions on the label or the enclosed maintenance instructions when using and maintaining the goods.

5.3 Other rights and obligations of the parties related to the seller's liability for defects and quality guarantee are regulated by the seller's complaints procedure .

6. SOME SPECIFIC FEATURES OF SELLING GOODS THROUGH THE WEB INTERFACE OF THE STORE
   

6.1 USER ACCOUNT

6.1.1 Based on the Buyer's registration on the Website, the Buyer can access his/her user interface (" user account "). Through his/her user account, the Buyer can order goods. To activate the user account, it is necessary to fill in all mandatory fields of the registration form and confirm your agreement to these Terms and Conditions and the terms for processing personal data set out in the Personal Data Processing Policy.

6.1.2 When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods is considered by the seller to be current and correct.

6.1.3 Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account. The Buyer is not entitled to allow third parties to use the user account.

6.1.4 The Seller is not responsible for any misuse of the user account by third parties.

6.1.5 The Seller is entitled to cancel the user account, in particular if (i) the Buyer does not use his/her user account for more than 36 months, (ii) the information entered by the Buyer during registration is intentionally incorrect (iii) or if the Buyer breaches his/her obligations under the purchase contract and these Terms and Conditions.

6.1.6 The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

6.2 ORDERING GOODS THROUGH THE WEB INTERFACE OF THE STORE

6.2.1 The Buyer places orders through his/her user account.

6.2.2 If the store's web interface allows it, the buyer can also order goods without registration directly from the store's web interface. To make a purchase, it is necessary to fill in all mandatory fields of the order form and, with each individual purchase, confirm your agreement to these terms and conditions and the terms for processing personal data set out in the Personal Data Processing Policy.

6.2.3 The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract for the offered goods in justifiable cases. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.

6.2.4 The web interface of the store contains information about the goods, including the prices of individual goods. The prices of the goods remain valid for the period when they are displayed in the web interface of the store, without prejudice to the provisions of Article 6.2.16 of these Terms and Conditions. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

6.2.5 The web interface of the store also contains information about the costs associated with packaging and delivery of goods, including the methods of delivery of goods. The information about the costs associated with packaging and delivery of goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic. Delivery outside the Czech Republic can only be carried out on the basis of an individual agreement between the seller and the buyer.

6.2.6 To order goods, the buyer fills in/confirms the order form in the web interface of the store. The order form contains in particular information about:

(a) the ordered goods (the buyer places the ordered goods in the electronic shopping cart of the store's web interface);
(b) the method of payment for the purchase price of the goods, information on the requested method of delivery of the ordered goods;
(c) information about the costs associated with the delivery of the goods; and
(d) these terms and conditions for the processing of personal data referred to in Personal data processing policies.

6.2.7 Before sending the order to the seller, the store's web interface allows the buyer to check and change the data entered into the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order.

6.2.8 Before sending the order, the Buyer is also informed of the final purchase price, which includes the sum of the prices for the selected goods placed in the basket, including all related services, taxes or other fees, and the price for shipping these goods.

6.2.9 The buyer sends the order, or rather the proposal to conclude a purchase contract, to the seller by clicking on the "COMPLETE ORDER" button. The data provided in the order is considered correct by the seller.

6.2.10 Immediately after receiving the order, the Seller will confirm receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the user account or in the order (" Buyer's e-mail address "), and this confirmation is not an acceptance of the proposal to conclude a purchase contract within the meaning of Article 2.2 of these Terms and Conditions.

6.2.11 The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone) before concluding the purchase contract.

6.2.12 The Buyer has the right to cancel the order (change and correct it), i.e. to withdraw his proposal to conclude a purchase contract, without any sanctions until the moment of acceptance of the proposal to conclude a purchase contract within the meaning of Article 2.2 of these Terms and Conditions.

6.2.13 The Seller is entitled not to accept an order that is not made in accordance with these Terms and Conditions with the Seller's consent, or to return it to the Buyer for completion and to provide him with a reasonable period of time for this. Its futile expiration results in the Buyer's order being considered an order that was never delivered.

6.2.14 For the avoidance of doubt, the purchase contract is not concluded if the buyer's order is not accepted by the seller or is accepted with reservations.

6.2.15 The Seller reserves the right to make any changes to the goods and prices in the online store. The offer of goods displayed in the online store, including goods on sale or in the sale, is valid only until stocks run out or until the Seller loses its ability to perform, and the number of discounted products or the validity of the offer must always be specifically stated on the website.

6.2.16 The Seller reserves the right in exceptional cases not to deliver the ordered goods to the Buyer, especially if the web interface of the store mistakenly provided obviously incorrect or non-standard data, especially about the selected goods, their price or delivery date, or if the goods are sold out and permanently unavailable from the supplier. In such cases, the Seller undertakes to refund the Buyer the amount paid under the purchase contract.

6.2.17 By concluding a purchase contract, the buyer (whether registered or not) agrees to these terms and conditions and declares that he had the opportunity to familiarize himself with these terms and conditions before concluding it. These terms and conditions are available to the buyer at any time at the following address: www.just.love and are also sent to the buyer as an attachment to an e-mail together with the confirmation of receipt (acceptance) of the order within the meaning of Article 2.2 of these terms and conditions.

6.2.18 The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (costs of Internet connection, costs of telephone calls) are borne by the Buyer himself.

6.2.19 Information about completed orders and concluded purchase contracts is archived in the web interface of the store for a period of at least five years from its conclusion, but no longer than for the period specified in the relevant legal regulations. This information is not accessible to third parties.

6.3 WITHDRAWAL FROM THE PURCHASE CONTRACT BY THE BUYER-CONSUMER

6.3.1 The buyer, who is a consumer, acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the delivery of goods that have been modified according to the buyer's wishes.

6.3.2 Unless it is a case specified in Article 6.3.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract according to applicable legal regulations, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within 14 days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller in writing within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is an annex to these Terms and Conditions. The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller's business or to the seller's e-mail address specified in the form. The buyer can also use the automatic return service here through their customer account or https://shopify.com/55875436578/account .

6.3.3 Within 10 days of the return of the goods by the buyer pursuant to Article 6.3.2 of the Terms and Conditions, the seller is entitled to inspect the returned goods, in particular to determine whether the returned goods are damaged, worn out or partially consumed.

6.3.4 In the event of withdrawal from the purchase contract according to Article 6.3.2 of the Terms and Conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the seller within 14 days of the buyer's withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

6.3.5 The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall be entitled to compensation for the resulting damage. The Buyer shall be liable for any reduction in the value of the goods as a result of handling the goods in a manner other than that necessary to familiarize oneself with the nature and properties of the goods, including their functionality. The Seller shall be entitled to unilaterally offset the claim for compensation for the resulting damage against the Buyer's claim for a refund of the purchase price. If the goods can no longer be returned - they have been destroyed or consumed, the Buyer must provide monetary compensation as a countervalue for what can no longer be returned.

6.3.6 In the event of withdrawal from the contract pursuant to Article 6.3.2 of the Terms and Conditions, the Seller shall return the funds, i.e. the price of the goods, including the costs of delivery of the goods, received from the Buyer within 14 days of the Buyer's withdrawal from the purchase contract, in the same way as the Seller received them from the Buyer. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall return the costs of delivery of the goods to the Buyer only in the amount corresponding to the cheapest method of delivery offered. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another way, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods to him.

6.3.7 The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

6.3.8 In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.

6.3.9 If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.

6.3.10 The provisions of this Article 6.3 shall apply similarly to the relations between the seller and the buyer under a purchase contract concluded remotely outside the web interface of the store.

6.3.11 The Seller is entitled to withdraw from the purchase contract concluded with the Buyer in the event of an obvious error in the price of the goods (i.e. a price that is obviously different from the usual price for this type/kind of goods), unless the goods are clearly stated that they are an "extraordinary discount" or "promotion" or other designation of similar meaning. An obvious error in the price of the goods is considered to be, for example, the incorrect indication of the first (last) three digits instead of four, an obviously low price of the goods (e.g. 80% lower than the usual price for this type and type of goods) and other obvious typing errors. If this situation occurs, the Seller will immediately contact the Buyer in order to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account as soon as possible.

7. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

7.1 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.

7.2 The Buyer acknowledges that the software and other components making up the website (including photographs of the goods offered) are protected by copyright. The Buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components making up the web interface of the store without authorization.

7.3 When using the web interface of the store, the Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on its operation. The web interface of the store may only be used to the extent that it does not prejudice the rights of other customers of the Seller and is in accordance with its purpose. The Buyer acknowledges that the Seller is not liable for errors resulting from third party interference with the website or from the use of the website and the internet interface of the store in violation of its purpose.

7.2 The seller shall handle consumer complaints via the email address love@just.love. The seller shall send information on the handling of the buyer's complaint to the buyer's email address.

7.3 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://www.coi.cz . The online dispute resolution platform located at the following internet address https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

7.4 European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

8. PERSONAL DATA PROTECTION

8.1 For the purpose of fulfilling the purchase contract, the Seller processes the Buyer's personal data in accordance with the General Data Protection Regulation (EU) 2016/679, Act No. 110/2019 Coll., on the processing of personal data, and other related or implementing regulations in the field of personal data protection. This data includes in particular the data that the Buyer provides when concluding the purchase contract or that it provides in the context of mutual communication with the Seller.

8.2 More detailed information on the processing of personal data, including the issue of storing so-called cookies on the buyer's computer, is contained in a separate document Principles of personal data processing, which is part of every purchase contract.

9. FINAL PROVISIONS

9.1 If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

9.2 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

9.3 The appendix to the terms and conditions consists of a sample form for withdrawal from the purchase contract and a complaint procedure.

9.4 The specific terms and conditions of the customer loyalty program (if established) will be set out in a separate document available on the website.

9.5 The Seller's current contact details are listed on the website.

9.6 These terms and conditions are valid and effective from 1 January 2025.